FAQ (Frequently Asked Questions)

What are your hours of operation?
ApplianceBuyAndSell.com website is open for shopping 24 hours a day, 7 days a week, 365 days a year.

ApplianceBuyAndSell.com Live Help Customer Service and Sales Center are Open 7 Days a Week
Monday through Friday : 9:00am - 9:00pm
Saturday : 10:00am - 7:00pm
Sunday : 10:00am - 5:00pm

Where's your sales center?
It is located at 430 Tapscott Road, Scarbourough, Ontario, Canada (near the intersection of Markham Road and Finch Avenue, just east of Markham Road). ApplianceBuyAndSell.com has some selection of stocked inventory that is available for immediate pickup at the sales center location. We are open 9am to 9pm every day except holidays.

How can I place an order?
You can choose to place an order by either placing it through our website, telephone, mail or fax your order in.
Phone numbers to place an order are : 416-291-1232.
If you'd like to fax your order in use this number : 416-291-1219.
To mail your order in please enclose your credit card information, certified check or bank draft in the envelope along with the item(s) information and send it to:
ApplianceBuyAndSell.com
430 Tapscott Road
Scarbourough, Ontario
Canada

What are the Shipping Charges to get my purchase(s) delivered?
Pickup from our sales center in Toronto, Ontario is available free of charge. While we sell all across North America, we offer fixed fee local shipping for $59.95 within Toronto and GTA areas only. Shipping quotes to the remote destinations must be requested before the order can be processed or the pickup date and time have to be pre-arranged.
Delivery within Toronto and GTA (including the following cities: Toronto, Mississauga, Markham, Scarbourough, North York, Etobicoke, Thornhill, Richmond Hill, Concord, Woodbridge, Vaughaun and Pickering, please call us to get the rate to your city) is $59.95. For a quick estimate on delivery outside of Toronto and GTA call 1-416-291-1232.

Is there warranty on your products?
Yes, there's a full manufacturer warranty with each item that we sell unless otherwise is stated on the product details listing (i.e. scratch and dent category will often have different warranty terms on each individual item).

We also offer an up to five years extended warranty from one of the canadian top warranty providers. Click here to read our extended warranty terms and conditions.

Do you offer an extended warranty on your items?
Yes, we do offer an extended warranty on almost all of the items that we sell. Click here to read our extended warranty terms and conditions.

Are you really Canadian based?
Yes, we are 100% Canadian owned and operated. Being a Canadian major home appliance seller based out of Toronto, Ontario we have to charge GST and PST on all sales in Ontario excluding Energy Star items that we have to charge PST only. Our sales center is located in Toronto, Ontario, pickup from the center can be arranged and is free of charge. Shipping to most destintations in Canada can also be arranged and the cost varies depending on the destination. Toronto and GTA deliveries are $59.95 per item.

What taxes do I have to pay on my order?
Since we are a Canadian company based out of Toronto, Ontario we must charge PST (8%) and GST (5%) on all orders except the Energy Star products that we will charge GST only. GST is also charged on shipping/delivery charges (if you choose to get your purchase(s) shipped to you, not applicable for pickups).

Where can I find your Privacy Policy?
Our privacy policy can be found here : http://www.appliancebuyandsell.com/catalog/privacy.php

Do you have a Return, Refund and Exchange Policy?
Yes, our policy can be found here : http://www.appliancebuyandsell.com/catalog/returns.php

Where can I find a little more information about your services?
More information about our services can be located here : http://www.appliancebuyandsell.com/catalog/service.php

I'd like to know more about your Sales Center and its location ...
Click here to learn more about our sales center as well as the hours of operation and center's location.

How do I contact you for sales, post-sale, service or any other company and product related inquiry?
Five easy ways to contact ApplianceBuyAndSell.com:
- Local telephone at 1-416-291-1232
- Live Chat support
- Contact us page (you can choose a specific department that you'd like to contact)
- Mail us to: ApplianceBuyAndSell.com, 430 Tapscott Road, Scarbourough, Ontario, Canada.

Phone and Live Website Support are open 7 days a week during the business hours (click here to learn more), emails are generally responded to within 2 hours.

kitchen appliances